Privacy Policy

Effective Date: February 16, 2026

Crossroads Counseling and Wellness LLC ("we", "us", or "our") operates this website to provide information about our mental health and addiction recovery services. This policy outlines how we handle your data to ensure the highest level of confidentiality.

HIPAA Compliance & Clinical Security

We take your privacy seriously and maintain strict adherence to HIPAA (Health Insurance Portability and Accountability Act) standards. To protect your Protected Health Information (PHI), we utilize industry-leading secure partners:

  • TherapyNotes: All clinical records, scheduling, and patient portals are managed through this HIPAA-compliant Electronic Health Record (EHR) system, featuring AES-256 encryption.
  • Paubox: Our professional email communication is secured by Paubox, ensuring that all outgoing emails are automatically encrypted in transit to protect your privacy.

Information Collection & Analytics

Contact Forms & Communication: Information submitted via our website or professional communication lines is used solely to respond to your inquiry. To protect your privacy, all professional telephonic and text communication is conducted through HIPAA-compliant encrypted services. Our staff utilizes de-identification practices (such as the use of initials) within communication logs to provide an additional layer of security.

Google Analytics: We use Google Analytics to monitor website traffic and user behavior. This data is anonymized and does not contain Personally Identifiable Information (PII). This helps us improve our site’s functionality and relevance to those seeking care.

Cookies: Our website uses cookies (small text files) to facilitate sessions and analyze traffic. You can choose to accept or decline cookies through your browser settings.

Data Security

While no method of internet transmission is 100% secure, we use SSL/TLS encryption for all website traffic and partner only with Business Associate Agreement (BAA) holding vendors to safeguard your data.

Our formal Notice of Privacy Practices (NPP) regarding your clinical PHI is provided during the intake process via the TherapyNotes portal.